Terms of service
Terms of Service
About Us
These terms apply to purchases made through our online store. By placing an order, you agree to these terms.
Products and Descriptions
We make every effort to ensure that product descriptions, images, prices and availability are accurate. Colours and appearance may vary slightly depending on your device.
Orders
When you place an order, you are making an offer to purchase the products selected. We will send an order confirmation to the email address provided at checkout.
We reserve the right to cancel an order where an item is unavailable, incorrectly priced or there is an obvious error in the product information. If we cancel an order after payment has been made, you will receive a full refund.
Prices and Payment
All prices shown on our website are the prices payable at checkout. Payment must be completed when placing an order.
Delivery
Delivery times and costs are shown at checkout. Our standard delivery time is 7โ14 business days, depending on the supplier and delivery service.
Once an order has been dispatched, delivery times may vary due to circumstances outside our control.
Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy. Customers have their statutory consumer rights, including applicable cancellation rights.
Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us as soon as possible so that we can help resolve the issue. Your statutory rights are not affected.
Changes to These Terms
We may update these terms from time to time. The terms applying to your order will be the terms in place when you placed your order.
Contact Us
If you have any questions about an order or these terms, please contact us using the contact information provided on our website.
Statutory Rights
Nothing in these terms affects your legal rights as a consumer.
UK consumer law requires goods to meet statutory standards such as being as described, satisfactory quality and fit for purpose, so it's important not to put anything in the terms that tries to remove those rights.