Refund policy
Return and Refund Policy
14-Day Returns
You have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel, please contact us within 14 days of receiving your order. You then have a further 14 days to return the goods to us.
Items must be returned in a condition that allows us to check them. You may handle goods as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods.
Faulty or Damaged Items
If your item arrives faulty, damaged or not as described, please contact us as soon as possible with details of the problem and photographs where appropriate.
Your statutory consumer rights are not affected. We will provide an appropriate remedy in accordance with UK consumer law.
Return Postage
For a change-of-mind return, the customer is responsible for the cost of returning the item, unless we have agreed otherwise.
If an item is faulty, damaged or incorrectly supplied, we will cover the reasonable return cost.
Refunds
Once we receive your returned item, or you provide evidence that it has been returned, we will process your refund within 14 days in accordance with applicable UK consumer law.
Refunds will normally be made using the original payment method.
Where a customer cancels an order under their statutory cancellation rights, we will refund the cost of standard delivery. If a customer selected a more expensive delivery option, we only need to refund the equivalent of the standard delivery cost.ย
Items That Cannot Be Returned
Some items may be excluded from the statutory cancellation right where permitted by law, including personalised or made-to-order items, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other legally exempt products.
Any applicable exclusions will be clearly stated on the relevant product listing.
How to Request a Return
To request a return or cancellation, please contact us using the contact details provided on our website. Please include your order number and the reason for contacting us.
Your statutory rights are not affected by this policy.